When I started Danico, the first thing I looked for was a project management tool. As a technologist, I had to be cautious about not getting caught up with the bells and whistles, but focus in on requirements, easy-of-use, costs.
After several months of research, I selected Teamwork.com. I started with the free version as I got to know the system and map out my internal processes. Tasks, Documents, Messages, and more were available even at the lowest level. That was nearly 7 years ago. Since then, Teamwork has matured. We use it for our Help Desk as well as Chat.
I like this product ALOT and share with everyone I know. If you are looking for a tool to help you organize your work, I encourage you to take a look at Teamwork.com, you can start by clicking the referral link below.